Return and Exchange Policy
At NorthFresh Coffee Roasters, your satisfaction is our priority. If you are not completely satisfied with your coffee purchase, we offer a straightforward return policy:
You can return coffee products that don't meet your expectations within 30 days of purchase.
1. In-Store Return:
Visit one of our retail locations with the coffee product(s) in their original packaging and your purchase receipt. Our staff will assist you in processing the return.
2. Mail-In Return:
Contact us at email@example.com to request a return of product that doesn’t meet your expectations. We'll email you a prepaid shipping label. Pack the product, attach the label, and drop it off at your nearest postal service.
Refund or Exchange:
Upon receiving and verifying the returned product, we'll provide a refund or exchange it for a different NorthFresh Coffee Roasters product. Please allow up to 10 business days for processing.
- Only slightly used coffee products can be returned.
- Shipping and handling charges are non-refundable.
- For damaged or incorrect items, contact us within 7 days of receiving your order.
We are here to ensure your coffee experience is exceptional. Contact our Customer Support Team at firstname.lastname@example.org for any assistance.
Thank you for choosing NorthFresh Coffee Roasters. Your satisfaction matters to us!